Member Online Services

Welcome to CHP Member Online Services!

Welcome to Colorado Health Partnerships website. If you have Health First Colorado and live in one of the 43 counties that CHP serves, you qualify for behavioral health services.


Benefits and Treatment

You can review CHP’s handbook and Health First Colorado’s Handbook to learn more about your benefits and treatment options. You can click on the Treatment Options tab to learn about available treatment services options.


Finding a Provider

Call 1-800-804-5008 and press Member option to request a referral for behavioral health services. This is a free call and we will help you find a provider near your home.

  • Provider Directory
  • Member Connect: This site lets you view details about your behavioral health services. Only you can see the information once you create a secure log in.
  • Referral Connect: This site helps you find a provider. You can search our large network of providers by zip code to find one close to you.

Grievance and Appeal Process

You have the right to file a grievance (complaint) about the services you are receiving and to appeal a denial or reduction of service.

It is the policy of Colorado Health Partnerships not to discriminate on the basis of a disability. CHP has a grievance process to provide fast and fair resolution of complaints.

Any Member who believes she or he has been subjected to discrimination on the basis of a disability may file a grievance under this process. It is against the law for CHP to get back at anyone who files a grievance or helps in the inquiry of a grievance.

CHP will make arrangements to ensure that disabled persons have other accommodations, if needed, to participate in this grievance process. Such arrangements may include, but are not limited to, providing interpreters for the deaf, providing taped cassettes of material for the blind, or assuring a barrier-free location for the proceedings. The Section 504 Coordinator will be responsible for such arrangements. To reach this coordinator please call the Office of Member and Family Affairs at 1-800-804-5040, ext 361483.


Office of Member & Family Affairs

The Office of Member and Family Affairs (OMFA) ensures that CHP Members know their rights and responsibilities as a Health First Colorado Member.


Rights and Advocacy


Advanced Directives

Advance Directives are your written instructions about the kinds of medical treatment you want to receive in an emergency.


Designated Client Representative (DCR)

Designated Client Representative (DCR). This form allows another person to serve on your behalf.


Privacy

Learn about your rights to privacy


Fraud and Abuse

Understand your responsibility as a member and the responsibilities of our providers to help prevent fraud and abuse. Learn what you can do to protect yourself and your Medicaid Benefits.


Child/Youth Information

In the United States, one in five children/youth have a mental health diagnosis. If a mental health disorder is not diagnosed or treated early, children and youth can develop problems at home, in school, or with forming friendships. Mental health disorders among children are described as serious changes in the ways children typically learn, behave, or handle their emotions.

Childhood mental disorders can be treated and managed. There are many evidence-based treatment options available for your children. CHP encourages parents and guardians to work closely with everyone involved in your child's treatment. This could include your primary care physician (PCP), teachers, coaches, therapists, or other family members. Taking advantage of all the resources available will help you guide your child towards success. Early diagnosis and the right services for children and their families can make a difference in the lives of children impacted by a mental health disorder.

There has been much research on the impact of Adverse Childhood Experiences (ACEs) on physical and behavioral health issues. These experiences may be related to abuse, neglect, or parents divorcing. Childhood experiences, both positive and negative are strongly related to the development and prevalence of a wide range of health problems throughout a person’s lifespan.

CHP recommends that providers use a trauma informed approach when treating a child or youth. Providers need to recognize the impact of traumatic experiences in their treatment practices.

There is hope. CHP believes that children/youth and families are resilient. Resilience is the ability to deal with life’s challenges in a positive and productive manner. Resilience is key to success in coping with medical problems, school, and important life events. Adults play a key role in helping children become more resilient. Psychological resilience is defined as an individual's ability to successfully adapt to life tasks in the face of social disadvantage or highly adverse conditions. See Treatment Options tab for a list of covered services.


 

The information and content provided on the CHP site are offered for informational purposes only. It should not be treated as medical, psychiatric, psychological or behavioral health care advice. Always seek the advice of your doctor or other qualified health care provider with any questions you may have about a medical or behavioral health condition.